Welcome to our charity job spotlight series, where we shine a light on people and their great work in the charity sector. The series covers why they work in the sector; what their job involves; and career advice for those looking to either come into the sector or progress in their career.
About Caroline Ward
Caroline is a People Partner for the London Fire Brigade, the busiest Fire and Rescue service in the country.
Why did you choose to work in HR within the not-for-profit sector?
I wanted to work in an organisation that made a difference. The ethics and responsibilities of an organisation are important to me so I wanted to work in a sector that was giving back to its community.
You are now in the public sector, what has that transition been like? Can you tell us about any of the differences you have found between the sectors?
It’s been challenging to learn a new way of working, but realistically the goals and aspirations are the same, as are the issues. I’ve gone from a very small organisation to a very large one, so whilst it’s great to have a (very large) HR team again who support each other wholeheartedly, it’s challenging to navigate your way sometimes when you’re used to doing everything and anything HR related!
Have you found your role and responsibilities have changed when in different sectors?
I’ve got a specific remit in my new role whereas in my two previous roles, I was the Head of very small teams, so had to do all things HR related. I loved doing that and learnt a lot by having to work both operationally and strategically, but I like the fact I’ve got a slightly narrower remit now (although still involved in covering a complex set of roles!).
What do you think makes someone successful in your profession?
Active listening is key. HR get a lot of negative press and to change that we must be able to actively listen and engage our stakeholders. Being able to multi-task and being organised is also useful, as well as having an open mind. You think you’ve seen it all, then something else comes along and boom, it all changes!
What skill/s have you learnt in your career that have proven to be the most valuable?
Mediation and negotiation! Being patient and taking time to reflect before making critical wider impact decisions is also important.
What is your proudest achievement?
Supporting someone to make big changes in their life as a result of their dismissal for gross misconduct. They recognised their problems, sought help with my assistance and are now in a much better place in all manner of ways. Seeing that transition makes the tough times worth it.
As an experienced HR professional, have you got any advice you can share for anyone looking to move up into a senior HR role?
Lead by example. If you support wellbeing, support your team in taking time for themselves. Take lunchbreaks and encourage others to do so. Don’t send emails at 10pm if you’re not due to be working at that time. Encourage training and development for your team, but also for yourself.
It’s hard work and can be emotionally and mentally challenging at times but when you can see the difference you are making to the people in your organisation, it will be worth it.
Thanks so much for taking the time to speak with us, Caroline.
If you would like to learn more about our work in the sector or would like to be featured in our series, you can contact us here.
