People Strategy at Citizens Advice

People Strategy at Citizens Advice

12-months since speaking at our HR Breakfast we catch up with Steve Whitehead, Director of People and Equality at Citizens Advice. Last November Citizens Advice began a bold, hands-on approach to transform how they recruit, manage, develop and support their people, with particular emphasis on creating a culture that supports positive transformational change. A tall order for any organisation, but somewhat ambitious for one with over 6,500 staff, 3,300 offices and 22,000 volunteers. 12-months on we interviewed Steve Whitehead to see whether their unique approach is paying dividends and learn about the journey so far.

The Morality of Charity
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The Morality of Charity

I was recently asked to give a talk at CASS as part of a one day discussion on “the morality of charity.” Inevitably much of the talk was around funding and the embedded and differing relationships between the funders and the funded. I thought I would try to capture that part of my talk into a short piece, partly to help me get a little clarity.