Team Administrator

Location: Remote
Contract: Temporary, 2 months (with the opportunity to become permanent)
Hours: Full-time, 35 hours per week
Salary: £14.79 per hour (+ holiday)
Start Date: ASAP

Prospectus is proud to be supporting our client, a national grief charity, in their search for a temporary Team Administrator. Please note this role will require a enhanced DBS check due to the close work with vulnerable young people.

Responsibilities:

• Manage referrals, appointments, and case closure processes.
• Communicate professionally and sensitively with parents, professionals, and colleagues.
• Provide administrative support to the Adult Team and wider Clinical Services Team.
• Allocate service users to appropriate practitioners and services.
• Maintain accurate and confidential records using Salesforce and other internal systems.
• Produce reports and ensure service information is kept up to date.
• Respond to telephone and email enquiries in a calm, reassuring, and professional manner.
• Support colleagues by helping manage switchboard calls and covering administrative duties when required.

Requirements:

• Recent, relevant experience in a similar role in a not-for-profit organisation, including an understanding of safeguarding and the needs of vulnerable service users
• Strong IT skills, including use of database use, Microsoft products, and Salesforce
• High level of organisation and attention to detail, with the ability to manage priorities and deadlines
• Excellent interpersonal and communication skills, with the confidence to build strong stakeholder relationships
• Collaborative and proactive approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.