At a recent dinner I hosted for a group of beyond profit chief executives, the topic of the senior leadership teams was discussed and particularly how important it is for a chief executive and an organisation’s success that it attracts good people. This is of course even more important in a sector that builds and invests in society’s human capital.
12-months since speaking at our HR Breakfast we catch up with Steve Whitehead, Director of People and Equality at Citizens Advice. Last November Citizens Advice began a bold, hands-on approach to transform how they recruit, manage, develop and support their people, with particular emphasis on creating a culture that supports positive transformational change. A tall order for any organisation, but somewhat ambitious for one with over 6,500 staff, 3,300 offices and 22,000 volunteers. 12-months on we interviewed Steve Whitehead to see whether their unique approach is paying dividends and learn about the journey so far.